CSO defies the mould of traditional customer service related functions and services. CSO is passionate about value-creation for our customers through the provision of harmonised, end-to-end, bespoke solutions and systems with quantifiable outcomes.These outcomes are aligned to our customer’s business strategy and objectives, and are underpinned by service excellence, risk management and technological proficiency.
Although diverse, CSO are specialists in consulting to individuals, corporates and medical schemes. These specialist services include Advisory Services in Employee Benefits and Health Care, Behaviour Change Management which focuses on lifestyle changes to drive ROI and change, Communication Process Outsourcing which brings business process optimisation into omni-channel type contact centres, Business Efficiency Services who build robust and innovative technology solutions to support operations, and MPC services who ensure that English is taught at the highest level around the world.
CSO has a very unique value proposition offered through its diverse business offerings, customisable system architecture on a plug and play basis allowing scalability as the demand increases. We manage 11 specialised contact centres with over 2000 agents fluent in English, Portuguese, Spanish, French and German as well as all 11 official South African languages. These services are offered 24 / 7, 365 days a year in managed or hosted environments, with clients in SA, UK and Asia.
The cornerstone of our success is smart technology which includes CRM and telephony integration, data analytics, AI, marketing and distribution as well as digital marketing and social media management in all industries.We also offer online English language tuition to students in China, Taiwan and Japan. We utilise live video feed sessions, presentable and well-articulated staff, global home-based recruitment and advanced scheduling capabilities. In the area of employee benefits, we draw on our unique consulting capabilities and in depth experience to enhance benefits and increased retirement savings to corporate South Africa. Our wellness and fitness programmes ensure a healthy, productive and motivated workforce, positioning an organisation as an employer of choice.
011 554 1900
2 Augrabies Rd, Vorna Valley, Midrand, 1686