COMMUNICATION PROCESS OUTSOURCING

COMMUNICATION PROCESS OUTSOURCING

Overview

Communication Process Outsourcing offers a unique suite of client interactions where transactional and customer services are aligned and integrated with overall business processes. The platform allows for the deployment and management of an omnichannel solution with a combination of administrative, inbound and outbound interactions. 


Services

Services are incorporated into our multi-level and dynamic reporting capabilities

Marketing and Distribution
Surveys and Campaigns
Customer Services
Administration and Back office
Quality Assurance Consulting and Services

Solutions

Inbound

  • 24/7 service
  • 11 official languages
  • VOIP technology
  • Calls recorded
  • Workflow managed
  • SLA compliance
  • Dynamic reporting

Outbound

  • 24/7 service
  • 11 official languages
  • VOIP technology
  • Calls recorded
  • Workflow managed
  • SLA compliance
  • Dynamic reporting

Omnichannel

  • Managed interactions
  • Query flow management across
    all social media platforms
  • Reporting

Administration

  • Lead generation
  • Debt collection and payment facilitation
  • Product education and information
  • Data and contribution reconciliations
  • Reporting

Quality Assurance and Training

  • CRM scorecard by agent and service
  • Variable sampling criteria
  • Immediate coaching and mentoring
  • Daily reporting

Integration

  • Systems are designed to integrate or share data with 3rd party systems

Business tools and Analytics

  • Machine learning
  • Geomapping
  • Client profiling
  • Campaign and Survey tools
  • Web portal development and maintenance

Build, Operate, Transfer

  • Solution Design
  • Business analysis
  • System architecture
  • Project management
  • Implementation
  • Workflow solutions and management
  • Reporting
  • Transfer


Associations


Industries We Serve

We serve clients from both private and public sectors. Some of these industries include:

Financial services
Insurance
Health care
Consulting and professional
Consumer Electronics

Technology

VOIP technology
Multiple redundancies
Call tagging and recordings
Customised call logging software

CONTACT US

  011 554 1900

  info@csogroup.co.za

 2 Augrabies Rd, Vorna Valley, Midrand, 1686