Overview
Communication Process Outsourcing offers a unique suite of client interactions where transactional and customer services are aligned and integrated with overall business processes. The platform allows for the deployment and management of an omnichannel solution with a combination of administrative, inbound and outbound interactions.
Services
Services are incorporated into our multi-level and dynamic reporting capabilities
Marketing and Distribution
Surveys and Campaigns
Customer Services
Administration and Back office
Quality Assurance Consulting and Services
Solutions
- 24/7 service
- 11 official languages
- VOIP technology
- Calls recorded
- Workflow managed
- SLA compliance
- Dynamic reporting
- 24/7 service
- 11 official languages
- VOIP technology
- Calls recorded
- Workflow managed
- SLA compliance
- Dynamic reporting
- Managed interactions
- Query flow management across
all social media platforms
- Reporting
- Lead generation
- Debt collection and payment facilitation
- Product education and information
- Data and contribution reconciliations
- Reporting
- CRM scorecard by agent and service
- Variable sampling criteria
- Immediate coaching and mentoring
- Daily reporting
- Systems are designed to integrate or share data with 3rd party systems
- Machine learning
- Geomapping
- Client profiling
- Campaign and Survey tools
- Web portal development and maintenance
- Solution Design
- Business analysis
- System architecture
- Project management
- Implementation
- Workflow solutions and management
- Reporting
- Transfer
Associations
Industries We Serve
We serve clients from both private and public sectors. Some of these industries include:
Financial services
Insurance
Health care
Consulting and professional
Consumer Electronics
Technology
VOIP technology
Multiple redundancies
Call tagging and recordings
Customised call logging software