Overview
Communication Process Outsourcing offers a unique suite of client interactions
Services
Services are incorporated into our multi-level and dynamic reporting capabilities
Marketing and Distribution
Surveys and Campaigns
Customer Services
Administration and Back office
Quality Assurance Consulting and Services
Solutions
Inbound
- 24/7 service
- 11 official languages
- VOIP technology
- Calls recorded
- Workflow managed
- SLA compliance
- Dynamic reporting
Outbound
- 24/7 service
- 11 official languages
- VOIP technology
- Calls recorded
- Workflow managed
- SLA compliance
- Dynamic reporting
Omnichannel
- Managed interactions
- Query flow management across all social media platforms
- Reporting
Administration
- Lead generation
- Debt collection and payment facilitation
- Product education and information
- Data and contribution reconciliations
- Reporting
Quality Assurance and Training
- CRM scorecard by agent and service
- Variable sampling criteria
- Immediate coaching and mentoring
- Daily reporting
Integration
- Systems are designed to integrate or share data with 3rd party systems
Business tools and Analytics
- Machine learning
- Geomapping
- Client profiling
- Campaign and Survey tools
- Web portal development and maintenance
Build, Operate, Transfer
- Solution Design
- Business analysis
- System architecture
- Project management
- Implementation
- Workflow solutions and management
- Reporting
- Transfer
Associations
