MPC CONNECT

MPC CONNECT

About MPC Connect

Established in 2006, MPC Connect has grown to dominate the BPO industry, with an ever-expanding staff complement of currently 1700. Servicing a vast clientele, both locally and internationally (United Kingdom, United States, Australia, China and South Africa) – we offer round the clock, comprehensive BPO customer branded solutions. Keeping your organisation’s best interest in mind, our tailored call centre and managed services provide value to your client-base and business.

We strive to deliver industry-leading service and customer experience, by establishing long-term partnerships and ensure that we maintain our standing as the preferred Business Process Outsourcing (BPO) service provider.


Why Choose MPC Connect?

People

  • Our leading national recruitment footprint, MPC Recruitment, ensures that we have direct access to an extensive database of skilled, well-educated, multilingual staffing and workforce resources.
     
  • Permanently employed agents allows for continuous training and development, resulting in an above average skill set capability and flexible staffing solutions.

Technology

  • MPC Connect has access to unrivalled technological capability and support.
     
  • Advanced IT and telephony infrastructure, in-house IT support and on-site incident management of facilities.
     
  • Strong outsourcing and cloud services, offering end-to-end solutions.

Process

  • Dedicated on-site management by MPC Connect BPO teams driven to meet and exceed Client Service Level Agreement.
     
  • We offer all-encompassing resource management such as performance management, workforce management, HR and payroll solutions.
     
  • Instant access to qualified recruiters, who sources specialised expertise.
     
  • Skills development offering and creation of customised training solutions for induction and ongoing development of staff.
50% – 60% lower than source markets
Cultural affinity with the UK, Europe and USA
Staff complement of over 1700
8 High-spec, state-of-the-art centres nationwide
Dedicated on-site management by MPC Connect BPO teams
World-class connectivity and infrastructure
Large scale skilled English language talent pool with neutral accent
Custom-branded solutions to meet specific client needs
GDPR compliant
Access to extensive employee initiative funding, ensuring cost-effective solutions
24/7/365
Permanent employed agents allow for continuous training and development

CONTACT US

  011 554 1900

  info@csogroup.co.za

 2 Augrabies Rd, Vorna Valley, Midrand, 1686