Capabilities
Telco has the capabilities to provide a customer with the resourcing of a complete channel partnership. We offer inbound and outbound distribution solutions, managing customer relationship on our bespoke CRM system ensuring a seamless end to end engagement and successful sales process.
Our success is underpinned by our technology capability and also sourcing and recruiting the required skill to deliver effective sales solutions within a highly competitive telco industry.
We achieve this through the following:
- Well-trained contact centre agents
- Direct sales force based at the customer premises, as virtual sales account managers
- Bespoke Customer Relationship Management (CRM) system
- Intelligent data analytics
- Social media
- Specialised training, recruitment and staffing expertise, both understanding the intricacies of talent development and the specifics of the converged communication solutions for SMEs, corporates and consumers
- Direct sales force;
- Managing customer base
- Up and cross-selling capabilities
- Customised solutions for corporate clients
- Building customer relationship and brand
- Sales operations, consulting and administration
- Brand and customer activation
- Door-to-door business sale
- Roadshows
Benefits
A managed service, branded as your own, packaged with the following services:
Deploying the right candidate for your skill requirements
Manage all Human Relations (HR) and Industrial Relations (IR) to ensure maximised efficiencies
Building a strong pipeline to ensure that there is increased revenue for the customer
Reducing churn and maintaining strong customer retention through cross-selling and upgrades
Project management to ensure flexibility, efficiency and an agile solution. Joint marketing campaigns with the operators to ensure increased subscriber base
Using technology to enable advance lead generation and maximum efficiencies
Case Study
Setting up an outbound contact centre with built in interface to CRM, Social Media and customer activation platforms:
The contact centre is the cheapest method of achieving customer sales. It is scalable and its geographical reach is limitless. Manned by experienced and well-trained agents, we can sell products and activate customers at our contact centre. To remain competitive, we can package mobile and fixed line services with other products that are managed and serviced by CSO. We have full-time field virtual sales account managers supporting the contact centre on the following:
- Lead generation and sales
- Upsell/cross-sell
- Post-sale follow-up services
- Upgrades
- Customer visits and solution architect
- Account activation
