Established in 2006, MPC Connect has grown to dominate the BPO industry, with an ever-expanding staff complement of currently 1700. Servicing a vast clientele, both locally and internationally (United Kingdom, United States, Australia, China and South Africa) – we offer round the clock, comprehensive BPO customer branded solutions. Keeping your organisation’s best interest in mind, our tailored call centre and managed services provide value to your client-base and business.

We strive to deliver industry-leading service and customer experience, by establishing long-term partnerships and ensure that we maintain our standing as the preferred Business Process Outsourcing (BPO) service provider.

People

• Our leading national recruitment footprint, MPC Recruitment, ensures that we have direct access to an extensive database of skilled, well-educated, multilingual staffing and workforce resources.
   
• Permanently employed agents allows for continuous training and development, resulting in an above average skill set capability and flexible staffing solutions.

Technology

• MPC Connect has access to unrivalled technological capability and support.
   
• Advanced IT and telephony infrastructure, in-house IT support and on-site incident management of facilities.
   
• Strong outsourcing and cloud services, offering end-to-end solutions.

Process

• Dedicated on-site management by MPC Connect BPO teams driven to meet and exceed Client Service Level Agreement.
   
• We offer all-encompassing resource management such as performance management, workforce management, HR and payroll solutions.
   
• Instant access to qualified recruiters, who sources specialised expertise.
   
• Skills development offering and creation of customised training solutions for induction and ongoing development of staff.